Cancellation and Refund Policy

Novapro Lab provides custom software development, SaaS platforms, AI agents, automation systems, API integrations, cloud-native applications, and consulting services. We are not a retail e-commerce store selling physical goods.

If a signed statement of work, master services agreement, proposal, order form, or subscription terms conflict with this Policy, the signed agreement controls for that engagement.

Effective date: June 20, 2026

This Policy applies to paid professional services and digital offerings, including:

• Custom software development and implementation
• SaaS platform development, hosting, and subscriptions
• AI agent and automation system design and deployment
• API integrations and cloud architecture work
• Consulting, discovery, technical advisory, and related professional services
• Deposits, retainers, milestone payments, and project-based fees

We may accept payment through manual invoices, bank transfer, or future payment methods such as Stripe payment links, Stripe Checkout, PayPal invoices, PayPal buttons, or similar checkout flows. Payment method availability depends on the engagement and region.

Deposits, retainers, and milestone payments may be non-refundable once work has started, resources have been reserved, deliverables have been prepared, or the applicable milestone has been delivered, unless a written agreement expressly states otherwise.

If a client cancels before work begins and no resources have been committed, a refund or credit may be considered according to the applicable agreement and the facts of the engagement.

Fees for work already performed, completed milestones, delivered documentation, source code, configurations, consulting sessions, discovery outputs, and other digital deliverables are generally non-refundable, except where required by law or expressly stated in writing.

Third-party costs are generally non-refundable once incurred. These may include cloud services, hosting, domains, SSL certificates, software licenses, API usage, AI provider consumption, marketplace fees, payment processing fees, and other vendor charges paid on a client's behalf or required for project execution.

SaaS subscriptions and recurring service fees may be canceled according to the subscription terms in the applicable agreement. Unless otherwise stated in writing, cancellation stops future renewals and service may remain active through the current billing period.

We do not promise prorated refunds for unused subscription time unless required by law or expressly stated in a written agreement.

Consulting sessions, discovery work, technical assessments, and advisory services that have been delivered or scheduled with reserved capacity may be non-refundable, subject to the applicable agreement.

Refund requests are reviewed case by case in good faith. To request a refund or discuss a billing concern, contact Novapro Lab LLC using the contact information below and include the invoice number, project name, payment date, and a description of the issue.

Approved refunds, if any, are typically returned to the original payment method when feasible. Processing times may depend on banks and payment processors.

Please contact us before initiating a chargeback or payment dispute. We will attempt to resolve billing concerns promptly and fairly. Unauthorized or premature chargebacks may delay active work and may be addressed under applicable agreements and payment network rules.

Our services are professional and digital in nature. This Policy does not cover shipping, returns of physical merchandise, or retail product warranties.

We may update this Policy from time to time. The updated version will be posted on this page with a revised effective date. Material changes may be communicated through additional notice where appropriate.

For cancellation or refund questions, contact: